Privacy policy

This policy covers essexremovals.net and the removals service operated under the name Essex Removals. We are the data controller for the information described here.

What we collect

• Enquiry details — your name, phone number, email address, pickup and drop-off addresses, preferred moving date and any notes sent through the quote form.
• Survey information — notes, measurements and, where you agree to a video survey, a record of what was discussed, including an inventory of what is being moved.
• Booking and job records — addresses, dates, the crew and vehicle assigned, and correspondence about the move.
• Website analytics — anonymous usage data via Google Analytics, used to understand which pages people find useful.

Property information and why it matters

A removals survey necessarily creates a record of what is inside a specific address and when that address will be empty. We treat that as sensitive. Survey notes and inventories are held on access-controlled systems, shared only with the crew assigned to your move, and never passed to third parties for marketing.

If you declare high-value items for insurance purposes, that declaration is held under the same restriction and used only to arrange appropriate cover.

Why we hold it

• To prepare and send you a quote — at your request, before any contract exists.
• To carry out a move you have booked, which is the performance of a contract with you.
• To arrange access permissions with a local authority, managing agent or residents’ association where a road, building or bay requires it.
• To meet accounting and tax record-keeping requirements.

Who we share it with

Only where it is necessary to do the job: local authorities and managing agents for access and parking arrangements; storage providers where you have booked storage; our insurers where a claim arises; and our accountants for financial records. We do not sell your information and we do not share it with third-party marketers.

Where we suggest a sister site in this network is better placed to handle your move, we do not pass your details to them. You decide whether to contact them.

Where your information goes

Quote enquiries submitted through this site are transmitted to our lead-handling system over an encrypted connection. The form is protected by Google reCAPTCHA, which is subject to Google's own privacy policy and terms of service.

How long we keep it

Enquiries that do not become bookings are deleted once they are no longer of any use. Completed job records, including inventories, are kept for the period required for insurance, claims and accounting purposes, and then deleted.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we have no continuing obligation to keep it, or object to how we are using it. You can also withdraw consent to marketing at any time.

To do any of that, email hello@essexremovals.net. If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This site uses Google Analytics cookies to measure usage, and reCAPTCHA on the quote form to prevent automated abuse. There are no advertising or tracking cookies. You can block cookies in your browser settings; the site will still work.

Changes

If this policy changes we will update this page. Material changes affecting an active booking will be communicated to you directly.