Terms and conditions

1. Quotations

Quotations are based on the survey and on the information you give us. A quotation remains valid for twenty-eight days from the date of issue unless stated otherwise on the quotation itself.

If the work turns out to be materially different from what was surveyed — significantly more goods, access that was not disclosed, or a change of address — we will tell you before proceeding and agree any adjustment with you.

2. Booking and payment

A booking is confirmed when we issue a written confirmation and you accept it. Payment terms are set out on your quotation; unless we agree otherwise in writing, payment is due before the goods are unloaded at the destination.

3. Cancellation and changes

You may cancel or reschedule. If you cancel more than fourteen days before the booked date, any deposit is refunded in full. Cancellations within fourteen days of the booked date may incur a charge reflecting the resources committed, which will be set out in your booking confirmation.

We understand that completion dates move without warning. Where a date change results from a chain delay outside your control, we will do what we reasonably can to rearrange without charge, subject to availability.

4. Access, parking and permissions

You are responsible for telling us accurately about access at both addresses, including private-road status, weight or width restrictions, managing-agent requirements and any controlled-access arrangements.

Where a permission, bay suspension or notice period is required — from a local authority, a managing agent or a residents’ association — we will arrange it on your behalf provided we have the confirmed date with sufficient notice. Any charge levied by a third party will be passed on at cost and identified separately.

Where a vehicle cannot reach the property and a shuttle or additional labour is needed beyond what was surveyed, the additional cost will be agreed with you before that work is carried out wherever it is practical to do so.

5. Tidal and weather-dependent access

Certain addresses, including those reached via the Strood causeway to Mersea Island, are accessible only outside high tide. We will schedule around published tide data, but we are not liable for delay caused by tidal conditions, flooding or adverse weather preventing safe access.

6. Our liability

We carry goods in transit and public liability insurance. The cover, its limits, and the excess applicable are set out in your quotation and booking confirmation. You should tell us before the move about any item of unusual value so appropriate cover can be arranged.

We are not liable for loss or damage to goods packed by you where the damage results from that packing, for perishable items, or for loss arising from circumstances beyond our reasonable control.

7. Goods we will not carry

We will not carry hazardous or flammable goods, including fuels, gas cylinders and solvents; illegal items; living animals; or plants and perishable foods where the journey would spoil them. We may refuse to carry items not declared in advance where doing so would be unsafe.

8. Claims

Any loss or damage should be noted at the point of delivery where possible, and reported to us in writing within seven days of delivery, so that the circumstances can still be established.

9. Storage

Goods placed into storage are inventoried and stored in sealed containers. Storage charges are payable in advance as set out in your agreement. Goods will not be released until all outstanding charges are paid, and we may exercise a lien over stored goods where charges remain unpaid.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Contact

Questions about these terms can be raised through the contact page or by emailing hello@essexremovals.net.